Returns

Should there be any problems with your purchase, you can exercise your right of return by sending an e-mail with the specifications to customercare@naturveg.com

Time for making the request

If you have made a purchase from our e-commerce and are not satisfied, you can exercise your right to return goods within 14 days of receiving the parcelas provided for by Italian legislation on online purchases. 

Motivations

To help us improve our service, please specify in the e-mail your reasons for exercising your right of returnenclosing with the request, where possible, photos showing any alteration of the contents or packaging of the product. 

Refund

Once you have informed us of your wish to exercise your right of return, we will refund you the full amount of the purchase within 24 hours of receiving the requestat the same time asking you to send back the purchased product. Shipping costs will be borne by us.